The Consumer Protection Act, 2019 replaced older 1986 statutes to provide robust, modernized protections in e-commerce and product safety.
1. Core Redressal Commission Jurisdictions
| Redressal Forum | Pecuniary Jurisdiction |
|---|---|
| District Commission | Claims up to Rs. 50 Lakhs |
| State Commission | Claims between Rs. 50 Lakhs to Rs. 2 Crores |
| National Commission | Claims exceeding Rs. 2 Crores |
2. Product Liability: Chapter VI
A groundbreaking addition where a consumer can claim compensation against a Product Manufacturer, Service Provider, or Seller for harm caused by defective products, holding them strictly liable without needing to prove direct negligence.